FAQ

FAQ – Frequently Asked Questions

1. What is the processing time for orders?

All orders are processed within 1–2 business days (Monday–Friday).
Orders placed during weekends or holidays will be processed on the next business day.

2. How long does shipping take?

For U.S. domestic orders:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days

Shipping times are estimates and may vary due to carrier delays or weather conditions.

3. How do I track my order?

Once your order ships, you will receive an email containing your tracking number.
Please allow 24–48 hours for tracking information to update.

4. Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 12 hours after placing your order.
Once an order has been processed or shipped, we are unable to make changes.

5. What should I do if my package is delayed, lost, or stolen?

Trend Canvas is not responsible for delays, lost packages caused by incorrect addresses, or theft after delivery.
If your package is marked delivered but not received:

  1. Check with neighbors or building staff

  2. Wait 24 hours

  3. Contact the carrier
    If still unresolved, email our support team for further assistance.

6. Do you offer international shipping?

At this time, we only ship within the United States.

7. What is your return policy?

We accept returns within 30 days of delivery for eligible items.
Items must be:

  • Unworn

  • Unused

  • In original packaging

  • With all tags attached

Final sale items, accessories, and clearance items may not be eligible.
Please contact us before sending any return.

8. How do I request a return or exchange?

Email us at [Your Support Email] with your order number and the reason for return.
Our team will provide instructions and a return authorization if applicable.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
In such cases, we will cover the return shipping fee.

10. What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of:

  • The product

  • The packaging

  • The issue you experienced

We will send a replacement or issue a refund.

11. Do you offer exchanges?

Yes, exchanges are available for items of equal value.
Please reach out to our support team to begin the exchange process.

12. How can I contact customer support?

For any questions or concerns, please email us at:
📩 ugfozcf2990@hotmail.com
We typically respond within 24 hours on business days.